Privacy Policy

1. Introduction

Castifai is a service operated by Think Big Leaders AB, a company registered in Sweden with company registration number 559329-6105, located at Södermannagatan 37, Stockholm 11640, Sweden ("we", "us", "our", or "Company").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Castifai website and service. Please read this privacy policy carefully. By using Castifai, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Data

When you register for and use Castifai, we may collect the following personal information:

• Full name
• Email address
• Profile information you choose to provide
• Communication preferences

2.2 Content Data

We collect and process content you create or upload while using our service, including:

• YouTube video URLs you submit for transcription
• Transcripts generated from videos
• Content assets you create (LinkedIn posts, with optional attached infographic images)
• Custom instructions and style preferences
• Writing samples you provide to train your voice profile
• Feedback you provide on generated content

2.3 Usage Data

We automatically collect certain information when you access and use our service:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and features used
• Time and date of visits
• Referring website addresses
• Interaction patterns within the service

2.4 Payment Information

When you subscribe to a paid plan, payment processing is handled by our third-party payment processor, Stripe. We do not directly collect or store your full credit card numbers, bank account details, or other sensitive payment information. Stripe's use of your personal information is governed by their privacy policy. We receive only limited information from Stripe, such as the last four digits of your card, card type, and billing address, to help us manage your subscription.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• To create and manage your account
• To provide video transcription services
• To generate content based on your requests
• To process and manage your subscription
• To enable features like voice training and style customization

3.2 Service Improvement

• To analyze usage patterns and improve our service
• To develop new features and functionality
• To train and improve our AI models (using aggregated, anonymized data)
• To troubleshoot technical issues

3.3 Communication

• To send transactional emails (account verification, password resets, subscription confirmations)
• To send service updates and announcements
• To send marketing communications (with your consent, which you can withdraw at any time)
• To respond to your inquiries and provide customer support

3.4 Security and Legal

• To detect, prevent, and address fraud and security issues
• To enforce our Terms of Service
• To comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We work with third-party service providers who assist us in operating our service:

• AI Model Providers: To generate content and process transcripts
• Payment Processors (Stripe): To process subscription payments
• Cloud Hosting Providers: To host and store data
• Analytics Providers: To understand service usage
• Communication Providers: To send emails and notifications

These service providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If Think Big Leaders AB is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain certain information for legal, accounting, or auditing purposes.

Content you have created (transcripts, assets) will be deleted along with your account. If you wish to export your data before account deletion, please contact us.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

6.1 Essential Cookies

Required for the service to function properly (authentication, security, preferences).

6.2 Analytics Cookies

Help us understand how users interact with our service to improve functionality and user experience.

6.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may limit your ability to use some features of our service.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data centers with physical security measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Sweden, including countries where our service providers operate. These countries may have different data protection laws than your country of residence.

When we transfer your information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Castifai is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

10. Third-Party Links and Services

Our service may contain links to third-party websites or integrate with third-party services (such as YouTube, LinkedIn, and WhatsApp). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: